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Studio Terms & Conditions

 

By continuing to access Yoga Lane Studios' (referred to as "Yoga Lane," "we," "our," or "us") studio or website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which, together with the privacy policy, govern Yoga Lane's relationship with you in relation to the website and studio. The term 'you' refers to the user or viewer of our website/studio. We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website.

  1. Inclusive Space:

    • Our studio is an inclusive space. Discrimination or behavior creating a hostile environment for staff or members will not be tolerated.

  2. Class Changes:

    • Classes are subject to change or cancellation without notice. Yoga Lane is not liable to refund, transfer, or offer compensation for late, changed, or canceled classes.

  3. Arrival and Entry:

    • Clients must arrive at least 3 minutes before class start time.

    • The studio door is locked at the beginning of each class for security reasons. Latecomers may not be allowed in to avoid disrupting the class.

  4. Booking and Cancellations:

    • Bookings must be made via the Yoga Lane website or the Fit by Wix app.

    • Cancellations/rescheduling must be made more than 12 hours prior to the class start time. Late cancellations incur a lost session for certain passes.

  5. Class Minimum and Cancellation:

    • A minimum of three people is required for a class to proceed. Clients will be notified of class cancellations, and sessions will be credited back to their account.

  6. Equipment Usage:

    • Clients must follow instructions on how to use studio equipment. Failure to do so may result in being asked to leave the studio, forfeiting the class.

  7. Assumption of Risk:

    • Participants acknowledge the physical strenuousness of classes and participate at their own risk. Yoga Lane is not liable for personal injury, property loss, or death resulting from attending the studio.

  8. Media Consent:

    • Classes may be filmed or photographed for social media. If clients prefer not to be featured, they must inform the instructor before the class.

  9. Acceptance of Terms:

    • Booking and participating in a class, including online classes, imply agreement with these terms and conditions.

Cancellation Policy

  1. Responsibility:

    • Class cancellations are the responsibility of the person booking the class and must be made through the Yoga Lane website or Fit by Wix app.
       

  2. Cancellation Window:

    • Cancellations can be made up to 8 hours prior to the class start time without penalty.
       

No Shows

  1. Forfeiture:

    • Clients failing to attend a pre-booked class will forfeit the class, and the credit will not be returned to their account.
       

Pricing & Refunds

  1. Currency:

    • All prices are in New Zealand Dollars ($NZD). Prices may change without notice.
       

  2. Refunds:

    • Yoga Lane Studios does not offer refunds, transfers, suspensions, or extensions for services, workshops, or products for various reasons outlined in the policy.

       

Gift Cards

  1. Usage:

    • Gift Cards can be used for classes or merchandise and are non-refundable.
       

Intro Offers

  1. Usage Limit:

    • Intro Offers are available once per person and cannot be shared, suspended, or refunded.

Studio Deals and Special Offers

  1. Terms:

    • Terms and conditions specified with studio deals and special offers apply.

Private Sessions

  1. Validity:

    • Private session passes are valid for a specified period.

  2. Termination:

    • Yoga Lane reserves the right to terminate a pass for unsatisfactory behavior or other reasons, at its discretion.

Memberships

  1. Obligation Agreement:

    • Term Membership agreements with specific term commitments have corresponding payment obligations.

  2. Cancellation:

    • Cancellations before the Obligation Agreement term are considered only for serious illness or injury with a medical certificate. All other cancellations will result in an early termination fee of $60
       

Privacy Policy

  1. Information Security:

    • Yoga Lane is committed to securing your information but does not guarantee complete security. Transmission of information over the Internet is not entirely secure.
       

  2. Collected Information:

    • Information collected includes name, contact details, date of birth, emergency contact, payment history, demographic details, and sensitive information.
       

  3. Third-Party Payment System:

    • Credit card information is stored by the third-party payment system (Stripe).

       

These terms and conditions are effective as of 11 Nov 2023 . Yoga Lane reserves the right to modify, alter, or update these terms and conditions at any time. Please check the website regularly for any changes.

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